Shipping policy

Shipping Policy

At Off Seam, each piece is made with intention and care. Because of the handmade nature of our items, please review the processing and shipping timelines below before placing your order.

Processing Time

Orders are typically processed and shipped within 5–8 business days.

  • During product launches or high-volume periods, processing may take up to 10 business days.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Rates

  • We offer standard shipping via USPS, UPS, or another trusted carrier.

  • Shipping rates are calculated at checkout based on your location and package weight.

  • Expedited shipping may be available at an additional cost.

Domestic Shipping (U.S.)

  • Estimated delivery time: 2–5 business days after processing.

  • Delivery times may vary depending on your location.

Incorrect Addresses

Please double-check your shipping address at checkout.

  • We are not responsible for orders shipped to the wrong address due to customer error.

  • If you notice an issue with your address after placing your order, contact us immediately at [yourstore@email.com]. We’ll do our best to help if the order hasn’t shipped.

Lost, Stolen, or Delayed Packages

Once your order leaves our hands, it becomes the responsibility of the carrier.

  • Off Seam is not liable for lost, stolen, or delayed packages.

  • If your package is marked “delivered” but you didn’t receive it, please contact the carrier directly.

Questions?

We’re happy to help. Reach out to us at shopoffseam@gmail.com with any shipping concerns.